Below you will find a list of questions typically asked by our users. However, this does not limit you to these questions.
If you find anything below insufficient, you are free to reach out to us at any moment with your specific question or request.
Common Queries and Questions
- Click any if the questions or questions below in order to reveal the answer.
- If your question is not sufficiently answered, feel free you contact us directly.
+ If I purchased a single-user license, can I use the program on another computer?
If you purchase the single-user license, the software is able to be run on one computer only. If you have a desktop PC and a laptop, you can still install the software on both computers, just only run it on one at a time and transfer license if needed using the button License transfer in program interface.
+ What is your policy on the Single-User License?
Single-User License. The Single User License allows a single copy of software program to be installed and used with only one person on one computer. If other users will use the application on any of the computers that the application will be installed on, then additional Single User Licenses or a Network License needs to be obtained for each user who plans to use the application.
+ What is your policy on the Floating License?
Per-Seat License. The Per-seat license is a server license based on the number of users who need to access the software. For example, a 100-user per-seat license means that up to 100 specifically named users are allowed to access to the program. Per seat licensing is administered by providing user-level security to the directory containing the program.
+ What is your overall policy on Licenses?
The Software is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The Software is licensed, not sold. Your license rights under this EULA are non-exclusive. All rights not expressly granted herein reserved by Licensor.
+ Can I try your products before I buy them?
We provide free trial versions for most of the products that we offer, which allows our customers to get a clear idea of what the program will do before purchasing. You can visit our official website to download the trial version to start your evaluation. In most cases, our trial versions have very few functional differences from the registered versions.
+ Is my purchase on your Internet Site secure?
Our website is security scanned. No matter when you are browsing our website, downloading our products or purchasing online, your privacy is guaranteed by us. We cooperate with US company SoftwareKey to receive payment. During the order process, SSL encryption is applied to protect all the data and information you provided for the order.
+ After I submit a ticket, how long before Support replies to me?
After you submit the ticket successfully, our customer support team will review your case and contact you within 24 hours (Mon-Fri) and within 48 hours on weekends (Sat-Sun) with the solution, or to request more information if we need it. If you do not receive the message, it is possible that it was sent to you spam/junk folder.
+ Can I get your products on CD?
CD is available for the purchase along with the software, it is optional and takes additional fee and 1 week up to 3 weeks for the delivery especially if you are located outside US. All CD packages will be delivery via US Mail.
+ How do I get an invoice or receipt?
We proved an electronic invoice for every purchase. As soon as the order has been processed, a confirmation email will be sent which is also your invoice.
+ How to change license email if there is a typo when I place the order?
You can fix this by simply alerting us that this was done. You will need to send the order number or incorrect email that was sent and we will correct it.
+ Can I cancel my order after placing it?
Before you consider purchasing the program, we recommend that our customers use our free trial versions which are virtually the same program with slight limitations.
+ If I buy the wrong product by mistake, can I exchange it?
Yes, if you purchase the incorrect product simply call or email us and let us know which product you would actually like to purchase. If the incorrect product is more expansive we will refund the rest.
+ How will you tell me if my order was processed?
Once placed, you will receive a confirmation email. If you have not yet received this, you should check your spam/junk folder to check if it was incorrectly routed. Lastly, check your account where the purchase was made to see if the funds were extracted.
+ How do I pay if I wanted to used a credit or debit card?
Once you click "Buy Now", ensuring you are on the correct product, you will be taken to a page where you login. Once logged in you will be able to enter you credit card or debit card information.
+ What methods of payment do you accept?
You can pay with the following methods: Credit card, Debit Card, Paypal, Bank/Wire Transfer with invoice USD Only ($10.00 USD Fee), Check/Money Order ($2.50 USD Fee), Purchase Order ($10.00 USD Fee).
+ How do I fix a "double charge"?
If valid, simply alert us and we will refund the additional payment. Otherwise, we suggest that you check with your credit card or bank to see if it was a failed purchase that ill be removed.